General
- What should I do if my account is locked?
- What should I do if I’m having trouble accessing Altamira?
- Loss of access to the app, what should I do?
- Loss of badge, what should I do?
- How can I view the CVs that have entered the deletion workflow?
- Exceeding number of CVs in the database
- Why is my vacancy not appearing on the multiposting websites?
- How can I republish a vacancy on LinkedIn?
- How can I add new work areas in vacancies?
- How can I add new job locations in a vacancy?
- How can I view the changes made to an item?
- Which types of authentication are available?
- How do bulk actions work?
- How can I add a credit card for payments?
- How can I change the credit card associated with a contract or an invoice?
- How do I export the monthly payroll report PDF?
- The results page is blank / shows no records. Why?
- I accidentally deleted some CVs, vacancies, employees, how can I restore them?
- The cloud is running slow, what can I do?
- I see the message "You are not authorized to perform this action". What does it mean?
- ATTENTION – You have exceeded the number of employees allowed by your contract, so some employees will not be accessible
- Error message: “The query took too long to execute and was interrupted”
- Error on the terminal: 'The punch has been sent to the HR system, but some errors occurred'