If the cloud seems to be running slower than usual and/or is not responsive, you can do a few preliminary tests on your own:

1. Open other applications and/or platforms to check if they are all running slow. If so, it might not be a problem of Altamira's
2. Verify your internet connection
3. Check the proxy and firewalls installed on your pc. They often slow down the performance of your computer
4. Use the Windows Network Diagnostic tool

If only Altamira's cloud is running slow:

1. Run some navigation tests to determine whether only a few specific sections are slow or the entire cloud is not responsive
2. Collect some data related to these tests, such as: duration of the performance, error messages (with screenshots, if possible) and contact the Customer Success team