The clock-in/outs for this day are odd

This anomaly occurs when, on a working day, an odd number of clock-ins/outs is recorded, but the attendance model assigned to the employee specifies, under the “Clocking type” section, the option “Clock-in and clock-out”. See also Configure an attendance model

In this configuration, the system expects an even number of clock-ins/outs, based on a pairing logic: for every clock-in, there must be a corresponding clock-out.

If the total number of clock-ins/outs is odd, it means that a clock-in or clock-out is missing to complete the pair, and the system generates the anomaly.

How to resolve

• If you are an employee

  You can request the insertion of the missing clock-in/out directly in the system, in order to complete the expected clock-in/out pair and resolve the anomaly.

  You can access it in three ways:

  • If available on the homepage, click directly on the date from the Anomalies section
  • From Attendance > Attendance Book > Days, by setting the Status at the top right to Anomalies
  • Or directly from Attendance > Anomalies

How to proceed:

• Click on the date corresponding to the anomaly in the Date column

• Select the Request absence/clock-in button

• From the dropdown menu, choose Clock-in or Clock-out, depending on which one is missing

• Enter the date and time

• Click Submit

• If you are an Administrator or HR

  You have two options to resolve this anomaly:

  1. Approve the request on behalf of the employee

  If you want to act as the employee, you can access the working day view and submit the missing clock-in/out, by selecting “Request absence/clock-in”.
  After entering the data, instead of clicking Submit, click HR Approve to directly confirm the clock-in/out without going through the request process.

  2. Manually insert the clock-in/out from the “Events” tab

  Alternatively, you can manually edit the working day:

1. Go to Attendance > Attendance Book > Days

2. Select the date with the anomaly

3. Go to the Events tab

4. Click on New clock-in/out

5. Enter the time and direction (optional – the system will recalculate the direction based on the time)

6. Set the correct Direction (Clock-in or Clock-out)

7. Click Process clock-ins/outs

This method is useful if you want to act directly in the employee’s attendance book, without going through the request workflow.