For security reasons in data processing, the Altamira Customer Success team does not directly manage accounts or passwords, so if a user forgets their password or causes their account to be locked, it is possible to: 

• Reset the password at this link

https://platform.altamirahrm.com/dn/common/login/SendPassword.aspx

An email will be sent with instructions to set a new password. Or: 

• Ask an Administrator user to resend you your credentials

The Admin user will have to: 

1. Click on  > Security> Users from the main menu
2. Search for the user by typing their name in the Quick Search field
3. Click on the desired user name in the Username column
4. Click on Send email